FAQ’s

Frequently Asked Questions

General Questions

• What areas do you service in Utah?
  • We provide sprinkler repair services throughout the entire Ogden metropolitan area, including, but not necessarily limited to: North Ogden, Pleasant View, Harrisville, South Ogden, Riverdale, Washington Terrace, Ogden, South Weber, Mountain Green, Morgan, Peterson, Stoddard, Huntsville, Eden and Liberty.
  • We may travel to other nearby areas with an additional travel fee. Contact us for more information.
• Who should I call if the sprinkler system is not working?
  • We see this question a lot in online forums and searches on Google. There may be several types of businesses that offer sprinkler repair in Ogden Utah. However, it’s usually best to contact a true professional who works on sprinklers all day, everyday. You may find a handyman can do the job, a landscaper/lawn care provider, or even a plumber. But not hiring a specialist who’s niche is specifically sprinkler and irrigation work can cost you. Call us today, we can help.
• Do you offer emergency sprinkler repair services?
  • Yes, we understand that sprinkler issues can arise unexpectedly. We offer emergency repair services to address urgent problems promptly. Call or text us at (801) 923-3358.
• What types of sprinkler systems do you repair?
  • We repair all major brands and types of sprinkler systems for residential and light commercial systems. We do not service large-scale systems such as parks or golf courses, but can do systems in most HOA’s, apartment complexes, businesses, and so forth.
• What are your hours of operation?
  • Monday-Friday from 7:00 AM – 7:00 PM & closed on all major US holidays except for emergencies.

• Will an automatic sprinkler system use more water than I’m currently using?
  • No, an automatic sprinkler system is designed to use water more efficiently than manual watering methods. Modern systems are equipped with features like timers, rain sensors, and adjustable heads to ensure your lawn gets the right amount of water without waste. Proper installation and programming can even reduce your overall water usage while keeping your landscape healthy.
• What is the most common reason a sprinkler system is inoperative?
  • Some of the most common issues we see are:
    • Leaking pipes – causing low/no pressure
    • Loose or damaged wiring to the valve and controller
    • Broken sprinkler heads
    • Stuck valves
  • Your system could have multiple, complex issues or may just have a small leak from a sprinkler head. Whatever it may be, we can help. Contact us today!
• Do plumbers work on sprinkler systems?
  • Some plumbers in Weber and Davis counties may offer sprinkler/irrigation work, especially regarding complex issues like a broken backflow preventer. However, hiring a plumber will likely be less cost-effective, and since a plumber isn’t working day in and day out on sprinkler issues, it may take longer to diagnose and repair. Irrigation contractors like us have specific irrigation tools and equipment specific to irrigation that a plumber likely won’t have, so hiring someone who specializes in irrigation work should be a priority for any homeowner or even light commercial business owner.
• Can I save money by installing my own system?
  • While installing your own sprinkler system might save money upfront, it can cost more in the long run if not done correctly. Professional installation ensures the system is designed for optimal water efficiency, coverage, and long-term reliability. Mistakes like improper pipe placement, incorrect water pressure, or uneven coverage can lead to costly repairs, water waste, and damage to your landscape. Hiring a professional ensures the job is done right the first time, saving you time, effort, and potential future expenses.

Troubleshooting Questions

• My sprinkler heads aren’t popping up. What could be the problem?
  • Several factors can cause sprinkler heads to malfunction, including:
    • Low water pressure
    • Clogged sprinkler heads
    • Broken or damaged pipes
    • Electrical issues with the controller
    • Timer malfunction
  • We can diagnose the issue and provide the necessary repairs.
• My sprinkler system is running longer than usual. Why?
  • Increased run times can be caused by:
    • Leaky pipes or fittings
    • Broken sprinkler heads
    • Improperly adjusted watering schedules
    • High temperatures and dry conditions (increasing water demand)
    • This could also be an issue with a stuck valve or solenoid
  • We can inspect your system to identify the cause and make adjustments.
• I’m noticing excessive water runoff. What should I do?
  • Excessive runoff can waste water and damage your landscape. Possible causes include:
    • Improperly adjusted sprinkler heads
    • Obstructed sprinkler heads
    • Uneven terrain
    • Clogged drains
  • We can adjust your system to ensure proper water distribution and minimize runoff.
• My system turned on even though it’s raining.
  • This usually happens if your system lacks a rain sensor or if the sensor isn’t working properly. A rain sensor detects rainfall and prevents the system from running unnecessarily, saving water and preventing overwatering. Check if your system has a functioning sensor, and if not, consider adding one. If you already have a rain sensor, ensure it’s clean, properly connected, and positioned where it can accurately detect rain. A professional can help troubleshoot or upgrade your system to prevent this issue in the future.
• I have a really soggy, spongy spot in my grass, what can this be?
  • A soggy or spongy spot in your grass often indicates a leak in your sprinkler system. Common causes include a broken pipe, a malfunctioning valve, or a sprinkler head that’s stuck or damaged. It could also result from poor drainage in that area. To resolve this, inspect your sprinkler system for visible leaks or damage. If the issue persists, it’s best to contact a professional to diagnose and fix the problem to prevent water waste and further damage to your lawn.

Billing Questions

• How do you charge for sprinkler system repairs?
  • We offer competitive pricing based on the type of repair, the complexity of the issue, and the time required to complete the work.
  • Whenever possible, we will give you an upfront estimate for repairs, however, for things that will take an unknown amount of time, we will charge by the hour, per employee working on the system (usually just one, but in some instances, we may require more assistance).
  • We do not list pricing on our website due to frequent changes in the industry inflation, parts, etc.
• Do you offer any warranties or guarantees on your sprinkler system work?
  • Yes, we offer warranties on all our work from repairs, maintenance, and installation to ensure your satisfaction.
  • Parts Warranty:
    • Duration: Manufacturer warranties are up to 5 years, depending on the brand and part type (e.g., Rainbird or Hunter products often come with 2–5 years of warranty on sprinkler heads or controllers).
    • Coverage: Defects in materials or manufacturing.
  • Labor Warranty:
    • Duration: We offer a 1-year warranty on labor for repairs, installations, or upgrades.
    • Coverage: Any issues caused by improper installation or workmanship caused by us/our company are fixed free of charge during this period.
  • System Installation Warranty:
    • Duration: 1 year, covering the entire installed system, including labor. 5 year warranty on parts, as mentioned above.
    • Coverage: Ensures the system functions as intended, including proper water distribution and pressure.
  • Warranty Exclusions
    • Damages caused by external factors like accidents, misuse, natural disasters, or improper maintenance.
    • Freezing damage due to lack of proper winterization.
    • Modifications or repairs by unauthorized parties.
• What forms of payment do you accept?
  • We accept credit or debit cards, Venmno, and online payments.
  • All invoices are due upon receipt. Any payment after 7 days is considered late and is charged a late fee, per day additional day it’s left unpaid.

Additional Questions

• Do you offer sprinkler system maintenance services?
  • Yes, we recommend regular sprinkler system maintenance to ensure optimal performance and prevent costly repairs.
  • Our maintenance services include:
    • Spring startup and winterization
    • System inspections and adjustments
    • Head replacements and repairs
    • Controller programming
• Do you offer audits to see if my system has even coverage?
  • While we can audit your sprinkler system, you can save money by having a free audit performed by Ogden City. If you are not in Ogden, you can check with your local government to see if they can do one for you. If they do not, contact us today and we can perform a test.

We hope this FAQ page has been helpful. If you have any further questions or require assistance with your sprinkler system in Ogden, Utah, please don’t hesitate to contact us.

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